Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the invoice or proof of purchase.

To start a return, you can contact us at monique@buggrrroff.com.au. If your return is accepted, we will send you instructions on how and where to send your package, at your cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return queries at monique@buggrrroff.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.